Is this email a legit email address from Microsoft <******@mail.support.microsoft.com>?

Question

I logged a ticket with Microsoft and this email address seems suspicious. please advise.

Answer 1

Hello Charles Levy1,

Good day!   Thank you for posting to Microsoft Community. We are happy to help you. If you receive an email that you suspect is a phishing scam, do not reply, click on any links, or open any attachments. For guidance on spotting phishing emails and reporting them, see Protect yourself from phishing

Microsoft support may contact you by email for various reasons, such as providing technical assistance, confirming your account details, or sending you security alerts. However, not every email that claims to be from Microsoft support is legitimate. Some of them may be phishing scams, which are attempts to trick you into revealing your personal or financial information, or installing malicious software on your device.

One of the ways to identify whether an email is from Microsoft support is to check the sender's email address. Microsoft support uses the following domains to send emails:

• microsoft.com
• microsoftsupport.com
• mail.support.microsoft.com

If the email is being sent from a different domain, it's likely a phishing scam. For example, an email from ******@outlook.com or ******@microsoft.net is not from Microsoft support.

So this email address ******@mail.support.microsoft.com seem to be legit email address.

Reference: How to determine if an email from Microsoft support is genuine - Azure | Microsoft Learn

For other concerns, please do not hesitate to add you post in the Microsoft Community Team.   Appreciate your patience and understanding and thank you for your time and cooperation.Sincerely,Eben Ezer Tres | Microsoft Community Moderator

Answer 2

Hello Charles Levy1,

Good day to you and hope you are doing well.

We haven't heard back from you, so wants to quick check, is there any update? Feel free if you need further assistance, we will be happy to assist you further. Thank you for your time and cooperation.SincerelyEben | Community Moderator