Talk with agent

Question

Can I please talk with an agent, I been getting charged since January that I did not purchase, need assistance. I am requesting to speak with someone, I have been getting charged since January for a charge I am not aware of, PURCHASE MICROSOFT*14

DAY XXXXX27676 WA

I did not permit these charges and will like to be refunded for them all, I don’t know what account it’s coming from I just know my card is being used, I can’t not understand the online support and asking to speak with someone directly please.

Answer 1

I need to speak with someone on the phone, I have tried everything and it isn’t working, again this month money was taking out and this is unacceptable. It took my last and I need it back! Please can I speak with someone via phone

Answer 2

Hi, alexis.houston

You can follow the steps in the picture below:

Then because the support page is currently updated, there is only an online chat option. You can choose to chat online to explain the situation, or you can request telephone service in the online option.

Then if you think I am helpful in this thread, you can mark this reply "yes" or "no" so that other users can quickly locate the solution. Thank you for your cooperation.

I hope the above information can help you. Feel free to send a message if you need any further assistance.

Best wishes

Aiden.C - MSFT |Microsoft Community Support Specialist

Answer 3

I tried that, it isn’t working

Answer 4

Hi, alexis.houston

Thank you for using Microsoft products and publishing them in the community.

You can contact Microsoft Online Support to explain your situation and request a refund by following these steps:

Contact Microsoft Support.

1. Go to the following website: Contact - Microsoft Support
2. Enter contact there.
3. Select Getting help.
4. Select Contact support. (at the bottom of the page)
5. Under Products and services, select Microsoft 365 and Office.
6. Under Category, select Manage My Subscription.
7. Go to Confirm.
8. Select Chat with a support agent or request a callback.

I hope the above information can help you. Feel free to send a message if you need further help.

Best wishes

Aiden.C - MSFT |Microsoft Community Support Specialist