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Microsoft 365 and Office | Install, redeem, activate | Other | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Dear Jovan Spasic1
Welcome to the Microsoft Community! We are happy to assist you.
We understand that you are experiencing issues with Office and would like to confirm your activation.
You can start by going to the Microsoft account | Services & subscriptions to see if your subscription is working. If the subscription exists, then you may need to contact our online support staff to assist you with further activation.Unfortunately, Community Support must now adhere to the following two privacy guidelines:1. Privacy and Security: Public sharing of financial and subscription issues involving personal information is not appropriate on the forums. 2. Access to account information: Community Support cannot directly view a user's subscription details or billing information. Therefore, we cannot process payments or make changes to your account. This information should be handled by the chat support staff in a separate window. If you can't get enough help through Microsoft's regular self-help methods (e.g. when it comes to account access), you can try to create a new Microsoft account to access the online chat service and provide the relevant account and identification, e.g. email address / bank card number information / full address details within the account etc. Here are some steps you can follow:1. Visit this website: Contact - Microsoft Support2. Enter your question in the search box there. For example Activation.3. Now click on Get Help and select Contact Support below.4. Go to the Products and Services tab and select the Microsoft 365 and Office category or Other products.5. On the Category tab, select Manage Subscriptions or another alternative.6. Go to Confirmation.7. You can now select the option to chat with a support specialist on your web browser.
Tip: The chat support team has limited working hours, so if you see the last window indicating that you cannot be contacted, we recommend that you try again the next day. If you prefer phone support, you can leave your phone number. This way, they can reach out to you and help you with your problem.
Best regards， Jennie | Microsoft Community Support Specialist