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I cannot create or make changes or save word files on IMac. Power point works great.

Anonymous
2024-06-07T17:45:40+00:00

I cannot create new word documents and make changes to old documents. My power point works great. It can create, make changes and save those changes. This is on my IMac.

Microsoft 365 and Office | Word | For education | MacOS

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  1. Jim G 134K Reputation points MVP Volunteer Moderator
    2024-06-08T19:28:15+00:00

    Sounds like you didn't install Office updates and/or did not activate the product.

    Download a copy of the current version of AutoUpdate from this link, install and then run AutoUpdate to bring your installation to current update level, then restart your Mac. If the updater does not open automatically after download, double-click the downloaded .pkg file. Click this link to download the updater. The update is free.

    https://go.microsoft.com/fwlink/p/?linkid=830196

    Restart your Mac, then activate Office:

    ACTIVATE MICROSOFT OFFICE

    Stand-alone perpetual license:

    Activate Office for Mac - Microsoft Support

    -or- 

    MS 365 subscriber:
    Activate Office - Microsoft Support

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  2. Anonymous
    2024-06-07T20:16:24+00:00

    Dear Joel Weintraub1

    Good day! Thank you for posting to Microsoft Community. I am happy to help you

    Please check whether your Office applications have been up to date with the latest version. You can reference this article：Update Office for Mac automatically - Office Support (microsoft.com).

    Another suggestion is to remove the Office folders to desktop:

    • Completely quit all Office apps
    • In Finder, press COMMAND +Shift+g.
    • Enter ~/Library and click Go.
    • Go to Containers folder, find the folder called Microsoft.Word
    • Move this folder to your desktop by cut & paste.
    • Relaunch Word for Mac application and see the results.

    Trying the above steps can greatly help us reduce this phenomenon, thank you for understanding that sometimes the initial suggestion may not help you immediately, if you still experience this situation, please inform us of the following information:

    • The version information of Word you are using.
    • Whether this phenomenon occurs in multiple documents, or a specific document?

    Thanks for your cooperation.

    Sincerely,

    Tin | Microsoft Community Moderator

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