storage error

Question

I keep getting a "Storage Full" message from OneDrive when I have only used 31G /100G,

I checked all of my folder properties and this doesn't make sense. Can you please see attached and help solve this issue?

I'm worried this might be some kind of a virus initiated by security breach. I have been keeping getting "one-time code" emails from Microsoft since around January.

Answer 1

UNGJIN P, thank you for your reply.

Did you follow my instructions above to secure your account? To prevent this happening again, please protect your account by enabling two factor authentication.

You could e-mail the OneDrive Support team using the link below. You will receive the response within 24 Hours.

https://onedrive.live.com/?action=feedback

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

Answer 2

Hi, I followed your instructions and I was able to confirm I'm below storage limit. I also saw that my account has been attempted for login from various random places, e.g. China, Japan, Russia, Iraq, Indonesia, etc. What's the support email address for the OneDrive team?

Answer 3

Hello UNGJIN P! I'm Gunasekar and I'd be happy to help you with your question.

I understand that you keep getting the OneDrive storage full message on your despite your storage seems free.

Do you have multiple Microsoft accounts?

a. Open any web browser and select incognito mode. b. Go to https://onedrive.live.com/ c. Sign in with your Microsoft account. d. Check the storage occupied.

If the storage is below the limit and if you are still receiving messages, e-mail the OneDrive support team.

https://onedrive.live.com/?action=feedback

If you are getting one-time codes repeatedly, it is recommended to check your account recent activity page to see if someone trying to access your account.

a. Go to https://account.live.com/Activity and sign in with your Microsoft account. b. Select recent activity. c. If you see account activity that you're sure wasn't yours, let us know and we'll help you protect your account. If it's in the Unusual Activity section, you can expand the activity and select It wasn't me. If it's in the Recent Activity section, you can expand the activity and select Protect your account.

However, it is recommended to keep your Microsoft account safe and secure by following the suggestions below.

1. Create a strong password.
2. Enable two-factor authentication.
3. Delete unused devices from your account.

Here's the related article for your reference:

https://support.microsoft.com/help/628538c2-7006-33bb-5ef4-c917657362b9

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N