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Attack and simulation > Missing user in training campaign

Anonymous
2024-06-13T09:10:37+00:00

A user has complained that he did not receive the e-learning related to the global campaign. His training list is empty on the portal. I have recreated a campaign targeting only this user that I was able to select but once launched, the user is removed from the campaign and I can see 0 users in the campaign.

Have you got any idea? I have already checked that the user has a valid account with a valid licence.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-06-13T11:44:31+00:00

    Dear Salim

    Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!

    First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, since our forums lack relevant permissions and tools, in order to better help you and not waste more of your time, please kindly try to create a service ticket in the Microsoft 365 admin center****to support > service requests through navigation, as they have more access permissions than on this forum, and professional engineers will further help you.

    Note: if you are not using admin account, please kindly ask admin within your organization for help. If you are not sure who is admin, please kindly refer to: How do I find my Microsoft 365 admin? - Microsoft Support

    Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope all the best!

    Sincerely

    Kerry Chen | Community Moderator

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