Can't create Microsoft365 Subscription

Question

I am trying to redeem a Microsoft365 subscription that I have purchased. When going through the subscription process I am presented with the following message:

Sorry, we can't create your subscription yet because you're currently using a Microsoft 365 subscription that someone shared with you. Before you can start your own subscription, please go toyour Microsoft accountand selectStop using this shared subscription. Then come back here and start a new subscription.

Error Code:

RenewalBlockedByFamilyPolicy

Correlation Id:

4867ca1d-45e9-4f66-9b9d-4c38d9c34e1c

Timestamp:

2024-07-05T20:11:21.197Z

When I go to view my account there are no subscriptions there.

Please can you advise how I can activate this subscription please?

Answer 1

Hello,Jack Taylor6 Thanks for using Microsoft products and posting in the community. Regarding the prompt you are experiencing when redeeming Microsoft 365 that you need to cancel your shared subscription first.Since this process of confirming the situation may include confirming your Microsoft account and payment method, as well as other personal information. In order to avoid disclosing this information in a public forum, you can follow the steps below to contact our billing department who will assist you in resolving this issue:

1. Visit the following Web site: Contact - Microsoft Support.
2. Enter your question in the search box.
3. Select Contact Support below (sign in to your Microsoft personal account).
4. Under Category, select Manage my subscription.
5. Go to Verify.
6. Select Chat with a support agent or request a call.

Thank you for your understanding and patience. I hope the problem is resolved.Best Regards,Arthur - MSFT | Microsoft Community Support Specialist