SharePoint deleted my data !! Help!

Question

A week after I paid my bill, SharePoint sent me a message over the weekend saying my account would be deleted for non pay. (payment already cleared my bank). Now they closed my account and are telling me my files are unrecoverable. Surely they don't purge the data completely. Anyone know how to get them to recover the data?

Answer 1

It's frustrating to hear that SharePoint closed your account and claims your files are unrecoverable, especially after you've already paid the bill. There are a few steps you can take to try and recover your data:

1. Contact Microsoft Support:

• Explain the situation clearly, including the date of payment, bank confirmation (if available), and the date you received the account closure notification.
• Emphasize that you believe the closure was a mistake due to a payment processing issue.
• Request them to investigate the possibility of restoring your account and data.

Here are some ways to contact Microsoft Support:

• Phone: You can find the appropriate phone number for your region on the Microsoft support website (https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2).
• Online chat: You can initiate an online chat with a Microsoft support agent (https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2).

Answer 2

Dear salter4life,

Thank you for reaching out to the Microsoft community. We are delighted to offer our assistance.

Please get in touch with the related support team through Global Customer Service phone numbers - Microsoft Support, as forum support, we do not have sufficient permissions and resources to perform an investigation directly.

Thank you for your understanding and cooperation! Have a great day.

Sincerely,

Sean | Microsoft Community Moderator