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Facing an error while opening any Microsoft Windows app like Word, Power point, etc. Error screenshot attached.

Anonymous
2024-07-23T11:12:55+00:00

I am a Windows user and from past 2 days I am facing trouble while opening any Microsoft Windows app like Word, PowerPoint, etc. Unable to open any of it. I have tried "Repair" and "Restart" but still same issue. I have attached screenshot of the error please have a look and suggest any solution to it!

Microsoft 365 and Office | Word | For education | Windows

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  1. Anonymous
    2024-07-23T11:57:44+00:00

    Dear Surshita Cheripalli,

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    I understand your concern, but I am sorry to convey that the screenshot of the error attached in the post wasn’t added successfully, however as per your description on the error message, we understand your situation and I would like to confirm whether you have perform Online Repair to the Office apps.

    If no, I would like to request you perform the Online Repair to the Office apps and check the outcome:

    Quit all Office apps> Open the Control Panel> Programs> Program and Features> Right-click on the Microsoft 365 apps> Change> Online Repair> Repair

    If the same problem persists, I would like to request you to provide the screenshot of the Office apps product information and version using at your end:

    Open the Control Panel> Programs> Program and Features> Take the screenshot of Microsoft 365 apps and share it with us.

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,

    Sophia

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