Cancel Microsoft 365 E5 EEA

Question

Hello,
I have an Office 365 E5 EEA (no Teams) trail version for one month. It expires in two weeks, and it will charge me if I don't cancel the subscription. However, I have accidentally deleted that product under my products in the Microsoft 365 admin center. Though, the recurring billing is on, it is written, "On, changes to paid subscription on 5/9/2024.". also it is written: "When this trial ends on 5/9/2024, a new paid subscription will start with these subscription settings. You won't be charged until the paid subscription starts."

I want to cancel it without incurring any further costs, as I am not using it anymore. I tried to access customer service but couldn't find a way to contact them. I also tried to request a call back, but it seems unavailable. I also reached the phone number Microsoft provides for the Europe Area; however, I was not successful.

So, can you please advise me how to solve this issue?

Thank you

Answer 1

Hello HABIBULLAH FASIHI, Thanks for using Microsoft products and posting in the community. I wish I could take care of your question, but it would be more appropriate to post it in the Microsoft 365 section of Microsoft Learn (English only), where more users post these questions, and where you can click “Ask a Question”, where there are experts who can provide more specialized solutions.

Here is the link to the Microsoft 365 section:Microsoft 365 - Microsoft Q&A

We hope that your question will be handled properly if you contact the right department. Thank you for your understanding! Best Regards,Arthur - MSFT | Microsoft Community Support Specialist