Unauthorized Payment

Question

I have had a charge on my bank account 2 months in a row that I have No IDEA what it is. I have no subscriptions I need a refund

Answer 1

Hello SHEILA,

Thank you for the update.

To further investigate the payment details and the linked account, I would suggest reaching out to the Microsoft support team.

Please go to this link: http://support.office.com/home/chat

Input the Issue description> Select Contact support > Microsoft 365 and Office > Billing and payment update.

Select the option to chat with an agent.

I hope this helps! Let me know if you need further assistance or clarification.

Best regards, Oluwatosin.

Answer 2

I logged in already and checked my history and subscriptions. And this account is not even listed in my payment section. I have no orders or subscriptions in over a year

Answer 3

Hello SHEILA,

My name is Oluwatosin and I’ll be more than happy to help you with your query." This is a user-to-user community forum. We do not have access to your account.

I am sorry that you were charged for unknown subscriptions.

Sign into https://account.microsoft.com/services">https://account.microsoft.com/services with your Microsoft account.

First check your order history at: https://account.microsoft.com/billing/orders

Also, check your subscription at: https://account.microsoft.com/services for possible recurring subscription.

However, if the subscription is still not located and possible refund, you'll need to speak to the Microsoft support team who can access your account and assist further.

Please go to this link: http://support.office.com/home/chat

Input the Issue description> Select Contact support > Microsoft 365 and Office > Billing and payment update.

I hope this helps! Let me know if you need further assistance or clarification.

Best regards, Oluwatosin.