MFA Enable error - Office 365

Question

	Error

Hi Everyone, I would like to have assistance with this error

There was an error while enabling multi-factor authentication.

Correlation ID: e352279f-01c1-4eb0-bc47-7797c51b5196

Answer 1

I am also having this issue with per-user MFA on all users in a hybrid environment. I even created a user directly in the 365 admin portal and same thing happened.

Answer 2

Hello Bash-5,

Good day. Thank you for posting in the community.

Please let other admins check if they can enable MFA for the user.

Meanwhile, to help us clarify your scenario, please provide some more information:

• Do you enable MFA for the user using the steps mentioned in this article?
• Please provide a screenshot of the error message to help us better understand your situation via private message.
• For how many users are facing this error?
• What is the environment for your tenant, are all users created in Office 365 portal or synced to cloud from local AD?
• Is this user able to access Office 365 portal and use all services according to his license?

Please kindly believe that I will do my best to do more research and testing to help you further when I get the feedback I need.

However, I would suggest you switch other browsers and check if the issue still exists.

Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated.

Sincerely

Nafis Iqbal Shuvo | Community Moderator