Can't export Notebook anymore.

Question

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Answer 1

Hi Schlüsseldienst Becker,

Thank you for your response.

After testing, we found that indeed, under certain circumstances, issues do arise when exporting an entire notebook through the OneNote web version. This includes, but is not limited to, encountering a blank page after clicking on "Export Notebook" or receiving the same error message as yours. Despite our efforts to switch accounts, open new incognito windows, or perform other troubleshooting steps, the problem persisted. However, changing browsers or computers resolved the issue, allowing us to export the notebook successfully.

Since you mentioned that your notes are well-preserved in OneDrive and can be downloaded without issues, I would recommend the following steps:

1. Try using a different browser: Consider using a browser like Chrome, or access the OneNote web version via a mobile or tablet's browser to see if the entire notebook can be exported properly.
2. Change your network environment: Attempt connecting to a mobile hotspot, or enable a VPN or proxy to determine if the problem is resolved.

I hope this information is helpful. Should you have any further questions, please feel free to respond at any time.

Best Regards,

Jonathan Z - MSFT | Microsoft Community Support Specialist

Answer 2

Im trying to use the "export notebook" function on the webapp, I have it in my personal OneDrive, but only in the web version I can download it but only aslong I download the whole folder which the notebook is inside.
Till a few weeks ago I could download it via the onenote webapp without any problems.

Answer 3

Hi Schlüsseldienst Becker,

Thanks for visiting Microsoft Community.

It appears you're encountering issues while attempting to export your OneNote notebook, and I need you to share more information to pinpoint the problem.

1. Are you trying to export the notebook from the OneNote web app?
2. Is your OneNote file saved in your personal OneDrive, or is it located in SharePoint or OneDrive for Business?

Due to insufficient details, I can't provide specific advice, but there are some basic alternatives you might want to try (for exporting a notebook from the web version of OneNote):

In "My Notebooks," click on the notebook you wish to export to enter it. At the very top of the page, click on the file name of that notebook to view its storage location within OneDrive. Log into onedrive.live.com and locate the notebook file among your files according to the given path. Try directly downloading it to see if this works.

I look forward to an update from you regarding this issue.

Best Regards,

Jonathan Z - MSFT | Microsoft Community Support Specialist