Multifactor Authenticator Reset

Question

Good Afternoon,

I am an administrator of an organization in Office365, for security reasons i had a MFA activated in the admin account.

I have lost de mobile device where i had the authenticator app installed and now i cannot log in to the admin account.

Who can i contact to reset MFA?

Answer 1

Dear Squisito Squisito Good day!Thank you for posting to Microsoft Community. We are glad to assist! Based on your description, I understand you concern with resetting MFA.

If your account is Microsoft365 Work/School accountand if you are admin but other user has admin rights, it is suggested to contact your admin and ask admin to reset the Authentication method for your account. Admin can do it by follow Manage user authentication options. (if you are not sure who is your admin, can refer this How do I find my Microsoft 365 admin? - Microsoft Support).

f you are the admin only and can’t access your account due to Authentication issue, it is suggested to contact Data Protection team, because we are from community team and we are not authorized to reset any user/admin account. Data Protection Team is the only support team to check and reset account. To find contact number of Data Protection team, please check Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support.

In the meanwhile, for more information about Authenticator app, you can see Common questions about the Microsoft Authenticator app - Microsoft Support. Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!Best regards,Allen | Community Moderator