Cannot create Teams meeting in Outlook 365

Ricky Clayton 1

When trying to create a Teams meeting I get the error in the pic and have no idea what to do, i have siged out of Teams in my browser and on my mobile.

Regards
Ricky

1 answer

JimmyYang-MSFT 50,356 Reputation points Microsoft Vendor

2021-08-31T08:48:25.387+00:00

Hi @Ricky Clayton

This issue may related to your Teams account. You could try to clear Teams client cache file by following these steps:

1)Sign out Outlook and Teams client
2)Then Open Run command by pressing Windows + R
3)Type “%appdata%\Microsoft\Teams” and click on OK.
4)Delete all the files and folders inside Teams folder
5)Restart Teams and Outlook client.

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Ricky Clayton 1 Reputation point

2021-08-31T20:19:56.643+00:00

Thank you for the advice which i have done however my Teams is now missing from my calendar icons so i cannot test to see if it works now, apologies for what i assume should be basic knowledge but i am limited when it comes to "fault finding"

Once again thanking you in advance.

JimmyYang-MSFT 50,356 Reputation points Microsoft Vendor

2021-09-03T10:44:54.353+00:00

@Ricky Clayton

If you don't see the add-in, make sure that it isn't disabled in Outlook.

In Outlook, choose File and then Options.

Select the Add-ins tab of Outlook Options dialog box.

Confirm that Microsoft Teams Meeting Add-in for Microsoft Office is listed in the Active Application Add-ins list

If the Teams Meeting Add-in is listed in the Disabled Application Add-ins list, select COM Add-ins in Manage and then select Go…

Set the checkbox next to Microsoft Teams Meeting Add-in for Microsoft Office.

Choose OK on all dialog boxes and restart Outlook.

Jos van Kempen 0 Reputation points

2023-05-11T07:30:12.2266667+00:00

this solutions works for most problems
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Cannot create Teams meeting in Outlook 365

1 answer