This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I somehow wound up with 2 separate MS365 business premium accounts. One was purchased via Go-Daddy along with my domain name and other products. The more recent subscription to MS365 Business Premium was purchased online, directly from MS. I believe it is called commercial direct when you buy a subscription direct from MS online. I believe Go-Daddy is considered a partner reseller of MS software, etc.
Both of my MS365 account use the same login name, and both use the same password. It has made it difficult to maintain a consistent profile and work environment. Not to mention, it is wasteful to pay for the same subscription twice.
Tonight, I deleted the version of MS365 Business Premium I bought through GoDaddy. I kept the one I bought online so that I am able deal direct with MS if I ever have an issue. It backfired. Now, I am completely locked out of all MS accounts and have no way of logging in.
When I enter my login name, I am routed back to GoDaddy's website and prompted to sign in. The GoDaddy website does not recognize my login. I cannot retrieve emails, cannot reset my passwords, and I am otherwise locked out of my accounts. I read through online posts on MS Support page and followed suggestions. I deleted cache, cookies, etc., tried a different browser and did whatever else was suggested. I tried an incognito search, tried logging in with a different profile, and nothing seems to work.
I desperately need to access my email account! It has all my work and client info and I have deadlines on Monday, but no ability to access my MS accounts. Are you able to help me?!
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Steve,
If it is forwarding your to GoDaddy I would recommend reaching out to their support.
https://www.godaddy.com/en-ca/contact-us
I have interacted with their support to migrate a client from GoDaddy to direct M365 before and they have been helpful.