Close Account

Question

saya mau menutup akun microsoft saya tapi terdapat masalah saya berada di dalam organisasi. ketika saya mencoba untuk keluar dari organisasi, ternyata saya masuk di 2 organisasi.

organisasi pertama, saya disana sendiri dan saya tidak tahulogin adminnya apa sehingga saya tidak bisa menghapus ataupun keluar dari organisasi tersebut.

organisasi kedua, saya anggota tapi ketika saya mencoba keluar malah diarahkan ke admin.microsoft.

Answer 1

Hello Muhammad Abdul A.,

Good morning!

Thank you for publishing in Microsoft Community. We are happy to help you. Based on the description you have shared; we understand that you want to close a Microsoft account, but you are part of multiple organizations and you do not have administrative privileges or access to all the necessary controls. Please correct me if my understanding is wrong.It's important to know the type of account you're using, because each account has a different process and a different support category.What type of account do you want to close? is outlook.com account, Hotmail account, or professional/educational account. let me know if it is outlook.com or hotmail.com account i will move the issue to the dedicated teamHowever, the account you want to close is professional/educational account e.g: ******@companydomain.com to better understand the problem and provide a solution, we need more details from you, please provide us with the following information. Thank you.1-Please are you the creator of the first organization and cannot locate the admin login details? am i correct if yes you may need to try account recovery options with Microsoft Support online to regain access to the admin account or transfer ownership to another account.

In the second organization, where you are a member, and when you attempt to log out but are redirected to admin.microsoft, it seems like you may not have the privilege to leave the organization as a regular member. Confirm as well if you are guest in the second organization

please see below for instructions to contact Microsoft support online level 2

1. -Create a Service Request in the O365 Admin Portal and indicate the request as clearly as possible.

log into https://portal.office.com and click on Help& support < title of your issue and press enter < click Contact support and fill all field then click on Contact support.

1. -Or you can contact our hotline and we will create a Service Request ticket for you Global Customer Service phone numbers (microsoft.com)

2-Please may i know if my understanding of your issue is correct? if yes

If you can gain access to the administrative account in the first organization, transfer ownership to another account or remove yourself as an admin to enable leaving the organization. the Microsoft support online can help as well.

Confirm your membership status within the second organization. If you are redirected to the admin portal when attempting to leave, it indicates limited permissions. Request assistance from the organization's admin. First you can try to clean your Microsoft window credential Reference: Accessing Credential Manager - Microsoft Support. Try clearing cookies and cache from your browser on the laptop. Also try in a private/incognito browsing session.

3-Once you have successfully left both organizations or resolved the membership issues, follow the standard process for closing a Microsoft account.

Reference: Close your Microsoft business account | Microsoft Learn

If it is personal account there is another process, just let me know i will move your issue to the dedicated team. We look forward to your reply. This requested information will help us narrow down the scenario and find the right troubleshooting. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.Sincerely Eben Ezer Tres | Microsoft Community Moderator