what credential were used when purchasing Microsoft Office 365

Question

I am attempting to use Outlook and it is saying I am in view only. My help desk is unable to assist me. I use two emails; ******@bhhsfirstrealty.com and ******@gmail.com

What credentials were used when I purchased Microsoft Office 365?

Answer 1

Hello Linda C,

Thank you for reaching out to the Microsoft Community. My name is Raymond and I'm happy to help.

Sorry for this inconvenience. In order to find the Microsoft account associated with your Microsoft 365 subscription, you need to check the Services and subscription page of all your accounts. Use link: https://account.microsoft.com/services

If you are unable to find the associated account, do you have any proof of this purchase? Perhaps an email that can be provided to Microsoft?

If you do, I will recommend you contact Microsoft support via live chat for further assistance. Kindly go to Microsoft Contact Us website:

http://support.office.com/home/chat

1. Type "Microsoft subscription" and click Get Help.
2. Click Login and Contact Support at the bottom of the page.
3. Log in with your Microsoft account.
4. Under products and Services, select Microsoft 365 and Office Option.
5. Under category, select Manage Subscription.
6. Click "Chat with a support agent".

Please let me know if you need more assistance.

Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Regards

Answer 2

Need your assistance, my help desk can not help on this,