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Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hello
Welcome to the Microsoft Community.
Based on your description, you seem to have subscription related doubts. Please correct me if I have misunderstood. As users of Microsoft products and forum support staff, we fully understand the difficulties you are currently experiencing and will do our best to help you.
In order to be able to investigate the problem further, I kindly invite you to confirm the following information with me:
- whether you are checking under Services & Subscriptions on the Microsoft Account website that you have two subscriptions.
- If it is convenient for you, you can provide the relevant screenshots.
If you need to cancel your subscription or have specific questions, you can contact Microsoft Online Support by clicking on the following link and following the instructions in the image below: Contact - Microsoft Support
Step 1: Click on the contact support button at the bottom of the page
Step 2: Enter the product information shown in the image
Step 3: Select Live Chat
Please understand that there may be some strange errors in the translation process as my native language is not your native language. If I didn't explain it clearly enough, please point it out.
Thanks for your patience and understanding!
Best wishes
Mark . Li - MSFT | Microsoft Community Support Specialist