Caching service URL for bot framework

Question

Caching service URL for bot framework

Anand KS 46

Hi everyone,

I'm currently build a teams app , with bot capabilities. As you would already know , to setup pro-active messaging one needs to cache the service URL needed by bot framework. I read about how to cache it , and came to know that there are 2 main things to consider:

The channel / end-user app that is being used (In this case MS Teams).
The region the tenant organisation belongs to.

Since the bot is specific to MS Teams only , the base part of the Service URL is going to remain constant which is https://smba.trafficmanager.net/ . The region part of the URL would change depending on the tenant organisation.

My question being , are my assumptions right ? That the service URL should be cached on the tenant level and not on individual user's level. Even if the tenant organisation is present worldwide they're going to have the same service URL right ?

Thanks in advance for answering the question.

Prithvi-MSFT 271 Reputation points Microsoft External Staff

2021-08-31T14:02:37.22+00:00

Hi, Service URL will be different for all users and will change depending on the region.
Anand KS 46 Reputation points

2021-08-31T16:32:48.577+00:00

How would it vary in the context of different type of conversations ? For example if the bot has both personal chat and channel messaging capabilities, how should the service url be stored then ? Can I use the same service URL that I got in the personal chat message activity event to post a message in a channel ?

Thanks in advance
Prithvi-MSFT 271 Reputation points Microsoft External Staff

2021-08-31T17:00:09.623+00:00

Hi, When you install a bot or initiate a activity the activity object of turn context will contain the service url. You can store this service url and use the same to send messages to both personal chat and in channels.

Thanks
Charlie Chen 1 Reputation point

2022-06-28T08:33:13.547+00:00

hi, when you said ServiceURL is different, can I still understand that the domain of it is same? Thus "https://smba.trafficmanager.net" for all URLS e.g. https://smba.trafficmanager.net/emer/, https://smba.trafficmanager.net/apac, etc.?

Thanks!
Rich Turnbull 0 Reputation points

2024-03-01T12:43:25.69+00:00

It's ludicrously confusing and difficult to work with these APIs. I've spent about a month trying to figure out microsoft's web of frameworks, permissions, bots, app scopes.. just to do something simple like show some UI in teams and send the odd message to a user. Compare it to building a Slack App and they aren't even in the same universe!