One Drive Folder sharing bug

Question

What causes this bug in the snapshot?

I am trying to share a folder from here:

Incidentally, it has worked in previous instances for files.

I wish I knew when MS is going to let me down beforehand, perhaps Copilot is going to help users one day.

Answer 1

Dear sv_backlit,

I'm sorry to hear that the problem is still not resolved. It looks like the issue exists in the cloud, although I look forward to helping you resolve it, I don't have any solution as a community support.

Please consider **** reporting this issue to the OneDrive team.

In the meantime, we will continue to gather more feedback on this issue.

Thank you for reporting this issue！

Best regards,

Ian - MSFT | Microsoft Community Support Specialist

Answer 2

Incidentally it was working before.it is after the crowd strike incident this has started.

There was one that did not work before that. File or Folder shortcuts made in OneDrive will not work on cloud..

Answer 3

A lot of my users are facing similar issues and are not able to create links, from either inside the office or outside using different browsers and even MS EDGE on Windows 10.

https://answers.microsoft.com/en-us/msoffice/forum/all/many-of-my-users-are-having-issues-creating-and/5ed0bb52-5735-4b27-86d8-77e5436abbc4

Answer 4

The service health shows all good at location 1.

I tried it another location 2 with a wired connection. It did not work. I am trying to share it to a specific address with edit access. I get a link with the normal 'copy link'.

I further tried to do it on OneDrive online, the same thing happened.

It is frustrating to have so many exception errors that do not have any message to report.

Answer 5

Dear sv_backlit,

Welcome to the Microsoft Community.

I understand that when you are creating a shared folder in OneDrive you are experiencing what seems to be an issue of freezing on the creation page and not being able to create it successfully. I do understand the frustration this causes you.

I immediately tested in OneDrive for Windows , sharing the file with a specific person, but did not reproduce your issue.

According to the feedback from the community users, this issue is not only with you, some users have reported the same issue.

However, the inability to successfully create a shared folder may also be related to may be related to network factors.

You can visit the Microsoft Service Status Detection page to see if the OneDrive service in it is being accessed correctly.

Service Status (office.com)

If it shows an abnormal connection, modifying the network configuration may help.

1. If possible, try switching from wired to Wi-Fi or vice versa, or connecting to your phone's mobile hotspot to see if a shared link can be created properly.

2. You can also try changing the DNS

• Click Windows+R and type ncpa.cpl.
• Click the name of the network you are now connected to, open the Network Status window, click Properties, and then in the Network Properties window double-click ” Internet Protocol Version 4 (TCP/IPv4)”.
• Manually set the DNS servers to “4.2.2.1” and “4.2.2.2”, and then restart your computer to see if the problem is resolved

3. If you are experiencing problems with the OneDrive for Windows client, you can also try creating a share in OneDrive for web with OneDrive for Mobile. See if you can create it successfully.

However, this may also be a problem with the OneDrive cloud. According to some user feedback, they still cannot create shared folders correctly after changing the network environment. If this is the case, we will consider submitting feedback to the OneDrive team and look forward to fixing the problem as soon as possible.

In any case, we look forward to you sharing your results with us, which will help us investigate this issue more deeply, and thank you for supporting Microsoft products!

Sincere greetings,

Ian - MSFT | Microsoft Community Support Specialist