recurrent request to activate MS programs

Question

MS keeps asking me to activate, I have done it twice in the last two months. I only have one subscription, I don't have multiple copies of Office. It really impacts negatively on the workflow of your clients. I have a MacBook Air laptop. Your options below don`t match my request for help. MS office is requesting me to activate for all apps Excel PPT, word...

Answer 1

Hi Beatriz Sanchez3. Thanks for the reply and I apologize for my late reply.   I'm sorry to learn that the solution to remove the keychain didn't work for your issue. To better assist you, I would like to confirm your version of Office. You can open any Office application, such as Word, click on the application's name in the top menu bar and view the version information.In addition, you can try to remove the existing Office license from your device completely by using the License Removal Tool and try to reactivate it to see if it solves your problem.Please refer to the detailed steps:  How to remove Office license files on a Mac - Microsoft SupportPlease give us feedback on the results after trying this solution and I will follow up on your issue promptly.

Best Regards    Eliac | Microsoft Community Support Specialist

Answer 2

Thanks for your reply, the issue is that this is recurring, how can you help me to avoid this to occur again, it happens in the most pressing time and negatively impacts my work. Also, the key chain solution does not work!

Answer 3

Hello Beatriz Sanchez3.

Welcome to the Microsoft Community.

We're sorry to learn that you're currently experiencing repeated activation requests while using Microsoft 365 for Mac.

In this case, you can try deleting all Microsoft-related logins and credentials via Keychain Access on your laptop, restarting your computer, and logging back into your Microsoft 365 application to see if the problem persists.

For Keychain Access, see: Delete a keychain in Keychain Access on Mac - Apple Support

Disclaimer*: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.*

Feel free to share updates on this issue with us, and if you still have questions, you can contact us and we'll be happy to help.

Best Regards

Eliac | Microsoft Community Support Specialist