OneNote is not syncing but keeps trying - error code:0xE000089E bb8p1

Question

Help.... Im in the middle of taking notes for college physiology and OneNote has been trying to sync since last night around 8pm. I've tried the other solutions. I'm logged in. I have tried to connect via the web but the content isn't loaded yet.

Here is the error message:

OneNote can't sync your notes right now. We'll keep trying. (Error code: 0xE000089E bb8p1)

It keeps trying but failing. Could it be that I have too much data in the notes?

Answer 1

Hi Dana,

Thank you for reaching out to the Microsoft Community. My name is Seun and I'm happy to help.

I understand that OneNote is not syncing and you are getting this error " keeps trying - error code:0xE000089E bb8p1"

To help with proper torubleshooting of the issue, could please confirm:

What device are you using OneNote on? (e.g., Mac, Windows PC, Android phone, iPhone, iPad)

However, based on the assumption that you are on Windows Pc, kindly use the follwong steps to troubleshoot and resolve the issue.

In this article (http://answers.microsoft.com/thread/0b0210c8-2bfd-43d3-ac4a-e2aebdef9a27 ), Taiwo shows the solution to the problem can be solved by following these steps:

"The error message "OneNote can't sync your notes right now. We'll keep trying" indicates that there is an issue preventing OneNote from synchronizing your notes to the cloud. This can be caused by various factors, such as poor internet connectivity, conflicts with other applications or services, or corrupted OneNote files. To resolve the syncing issue, you can try the following suggestions:

1. Check your internet connection: Ensure that you have a stable and reliable internet connection, as poor connectivity can prevent OneNote from syncing your notes successfully. Consider switching to a different Wi-Fi network or hotspot to see if that resolves the issue.
2. Disable conflicting applications or services: Sometimes, other applications or services running on your device can conflict with OneNote and prevent it from syncing properly. Try disabling any background apps or services that you're not actively using to free up resources and see if that helps.
3. Clear the OneNote cache: OneNote stores temporary files and data in a cache to speed up syncing and improve performance. Clearing the cache can sometimes resolve syncing issues. Open OneNote, go to File > Options > Save & Backup, and click "Delete Cache".
4. Repair or reinstall OneNote: If the above steps don't work, try repairing or reinstalling OneNote. To repair OneNote, go to Control Panel > Programs and Features, select Microsoft Office, and click "Change". Then, select "Quick Repair". If that doesn't resolve the issue, try "Online Repair" or uninstall and reinstall OneNote.
5. Move affected sections to a new notebook: If the syncing issue only affects certain sections or pages, you can try moving them to a new notebook. Create a new notebook, right-click on the affected section or page, and select "Move or Copy". Select the new notebook as the destination and click "Move". "

If you are using Mac, Android phone, iPhone, iPad, you can get more information here: https://support.microsoft.com/office/fix-issues-when-you-can-t-sync-onenote-299495ef-66d1-448f-90c1-b785a6968d45?redirectsourcepath=%252fen-us%252farticle%252ftroubleshoot-onenote-sync-errors-0007984c-77ba-4c89-a186-fc84eb821285&ui=en-us&rs=en-us&ad=us+Also+https%3A%2F%2F4xk9oz.axshare.com%2F

I hope this information helps, if you require further help or information, please let me know.

Best Regards,

Seun