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Problem with onbording using script

Anonymous
2024-07-19T12:52:14+00:00

Hello,

I try to onboard PC with win 11 to Endpoint and I receive same error as in thread https://answers.microsoft.com/en-us/msoffice/forum/all/defender-for-business-onboarding-endpoint-device/9b8d1dc1-4e78-4a24-a98d-e7faf761540a

Bryll advised some steps, but:

"1. Make sure that you are using the correct service name for Microsoft Defender for Business. The service name should be "Microsoft Defender for Endpoint Onboarding" (without the quotes). + 2. Check if the service is running on the device. You can do this by opening the Services app (services.msc) and looking for the "Microsoft Defender for Endpoint Onboarding" service. If the service is not running, start it and try onboarding the device again." - I don't see this service on the machine nor on the machine that is already onboarded.

"Check the Diagnostic Data Service:" - I don't see this service neither (nor on onboarded device). I also tried to enable 'Send optional diagnostic data' and restart PC, but still don't have this service.

Also, solution to create new user account and switch to it is not for us.

I found https://learn.microsoft.com/en-us/defender-endpoint/troubleshoot-onboarding#view-agent-onboarding-errors-in-the-device-event-log to troubleshoot event log, but the machine doesn't have Applications and Services Logs > Microsoft > Windows > SENSE folder. (onboarded PCs have it) Any other advise?

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  1. Anonymous
    2024-07-20T03:59:18+00:00

    Hi, Juraj Mrišo

    Thank you for consulting the Microsoft Community and reporting your issue.

    I encountered an issue when trying to add a Windows 11 PC to the Microsoft Defender for Endpoint service. I understand that this issue has caused you inconvenience.

    I would love to answer your question directly, but your question is better suited for Microsoft Learn (English only), where you can click Ask a Question and a technical support person will provide you with a more specialized solution and advice.

    Meanwhile, for your question, I found a link for you: Microsoft Defender for Endpoint - Microsoft Community Hub(English only), where you can post your questions, share your ideas, and communicate with other experts and community members to find solutions together.

    We are committed to ensuring that you are directed to the right place and solution for your issue. By directing you to the right departments and resources, we hope that you will get the help you need and that your problem will be solved as soon as possible.

    Thank you for your patience and understanding, and we wish you all the best.

    Cherry.Z |Microsoft Community Support Specialist

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