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The Exception Breakpoint

Anonymous
2024-07-11T08:44:36+00:00

After updating to Window 11, when I'm working on a shared Word file, my Word app usually crashed about 3-4 times per day.

This is the log for the error

The Exception Breakpoint

A breakpoint has been reached.

(0x80000003) occurred in the application at location 0x00000000243D2F6B.

Click on OK to terminate the program

Currently 2-3 people are working on this file at the same time but nobody encounter the same problem that I had.

What should my next step be?

Microsoft 365 and Office | Word | Other | Windows

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  1. Anonymous
    2024-07-11T12:37:48+00:00

    Dear NguyenHong Phuc1 

    Thanks for using Microsoft products and posting in the community.I fully understand the distress you are feeling while working with this issue, can you provide me with another error under this one.

    You mentioned that you are having this problem when sharing with other people, are you having this problem with other files that you don't share?

    You can try Clean Boot, which starts Windows with a minimal set of drivers and startup programs to determine if background programs are being interfered with by other programs. This is similar to Start your PC in safe mode in Windows - Microsoft Support, but gives you more control over the services and programs that run at startup to help you isolate the cause of the problem. control to help you isolate the cause of the problem.

    How to perform a clean boot in Windows - Microsoft Support**** Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

    As I don't know your specific situation at this time, if the problem still exists after performing the above steps, please share the above information and your results with me so that I can continue to provide technical support for you!

    Thank you for your support and understanding! Have a great day!Best Regards,Maxine | Microsoft Community Support Specialist

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