Visual studio installer not opening

Question

Visual studio installer not opening

Gaetano Costa 96

Hello,

Today I'm having issues opening Visual Studio Installer.
This prevents me from updating Visual Studio 2019 Enterprise to version 16.11.2.

When I double click the exe or run the update from VS, it simply does nothing.

This is my vslogs .

Thank you for your help

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Answer 1

Hello again,

following the advices of VS Developer community, I looked into “C:\Program Files (x86)\Microsoft Visual Studio” directory and I saw, together with the Installer folder, another folder called Installer.old.
I deleted the first one and renamed the “.old” one into “Installer” and then everything worked fine, I was able to update my VS again.
It seems that I had a corrupted version of the software but, luckily, an old one was being stored for backup purposes (I suppose).

Then I updated everything (VS Installer as well) and now everything is fine.

Thank you for your support.

Answer 2

Hi @Gaetano Costa

Welcome to Microsoft Q&A!

I found this error message in the log file you uploaded:

Windows Update Client failed to detect with error 0x80240438.  
Windows Update Client failed to detect with error 0x80240440.

This issueis related to your operating system.

You can try to update your operating system to the latest version, and then run Visual Studio Installer.

Update:
I checked the log file you uploaded. The error message is the same as before. I think this issue is related to Windows Update Client. You can try to use this tool to repair Windows.

Sincerely,
Peng
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Answer 3

Gaetano Costa 96

Hello Peng,

thank you for your answer.

After your suggestion I contacted my IT admin in order to proceed with all pending windows updates.
The procedure took more than 3 hours, but it didn't resolve my issue.

I recreated and uploaded a new vslogs package, just to verify whether something has changed.

PengGe-MSFT 3,381 Reputation points

2021-09-02T09:20:39.273+00:00

Hi @Gaetano Costa
I updated my answer, please check it
Gaetano Costa 96 Reputation points

2021-09-02T09:57:11.417+00:00

Hello again,
I followed the procedure and this was the result:

DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.1165

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\Users\user28743> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

Despite being everything corrected, I'm still unable to open Visual Studio Installer.
This is the CBS.log file.
PengGe-MSFT 3,381 Reputation points

2021-09-03T07:47:39.893+00:00

Hi @Gaetano Costa
This issue is related to Windows Update Client, it is beyond our support range, you can ask for help to solve the issue in this forum, and then try to start Visual Studio Installer.
Gaetano Costa 96 Reputation points

2021-09-03T16:56:10.437+00:00

Hi again Peng,

Unfortunately people of that forum (my question) bounced me back here.

At this point I don't know what to do, also the exe (vs_enterprise__150824200.1564395854.exe) to reinstall vs is not starting.
PengGe-MSFT 3,381 Reputation points

2021-09-06T09:16:52.59+00:00

Hi @Gaetano Costa
I suggest you can start a new thread and report this issue to VS Product Team in our Developer Community with some reproduced or detailed information. if you do report this issue, please share the link here, other forum members who are interested or meet the same or similar issue can go to vote for this thread.

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Visual studio installer not opening

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