Visual studio installer not opening

Gaetano Costa 96 Reputation points
2021-08-31T10:26:07.93+00:00

Hello,

Today I'm having issues opening Visual Studio Installer.
This prevents me from updating Visual Studio 2019 Enterprise to version 16.11.2.

When I double click the exe or run the update from VS, it simply does nothing.

This is my vslogs .

Thank you for your help

Developer technologies | Visual Studio | Setup
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Accepted answer
  1. Gaetano Costa 96 Reputation points
    2021-09-10T12:23:27.08+00:00

    Hello again,

    following the advices of VS Developer community, I looked into “C:\Program Files (x86)\Microsoft Visual Studio” directory and I saw, together with the Installer folder, another folder called Installer.old.
    I deleted the first one and renamed the “.old” one into “Installer” and then everything worked fine, I was able to update my VS again.
    It seems that I had a corrupted version of the software but, luckily, an old one was being stored for backup purposes (I suppose).

    Then I updated everything (VS Installer as well) and now everything is fine.

    Thank you for your support.

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  1. PengGe-MSFT 3,381 Reputation points
    2021-09-01T03:18:16.737+00:00

    Hi @Gaetano Costa

    Welcome to Microsoft Q&A!

    I found this error message in the log file you uploaded:

    Windows Update Client failed to detect with error 0x80240438.  
    Windows Update Client failed to detect with error 0x80240440.  
    

    This issueis related to your operating system.

    You can try to update your operating system to the latest version, and then run Visual Studio Installer.

    • Update:
      I checked the log file you uploaded. The error message is the same as before. I think this issue is related to Windows Update Client. You can try to use this tool to repair Windows.

    Sincerely,
    Peng
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  2. Gaetano Costa 96 Reputation points
    2021-09-02T07:51:51.827+00:00

    Hello Peng,

    thank you for your answer.

    After your suggestion I contacted my IT admin in order to proceed with all pending windows updates.
    The procedure took more than 3 hours, but it didn't resolve my issue.

    I recreated and uploaded a new vslogs package, just to verify whether something has changed.


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