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Hi Amita Ray,
Thanks for your post in Microsoft Community.
If you are referring to the Microsoft chat or phone support team behind Contact - Microsoft Support website, then the answer is "they do work on weekends."
Before you officially reach out to the Microsoft chat support team, you will be prompted with their typical working hours (which will vary based on your time zone). They usually work during the day and not late at night, and they operate on weekends just as they do on weekdays.
I hope my explanation makes sense!
Best Regards,
Thomas C - MSFT | Microsoft Community Support Specialist