Microsoft 365 install

Question

I cannot install the free 1 yr subscription that came with my laptop

Answer 1

Hello,Nick Votava

Welcome to the Microsoft community!

I have realized that you are unable to install the free Microsoft 365.

Are you currently unable to activate or install?Normally new computers come with Office pre-installed on the system.

Usually, if you buy a laptop with Office pre-installed, there will be a pre-installed label and instructions on the box or keyboard of the laptop, and you can also find the relevant instructions on the official website.

Pre-installed Office is usually the first time you start Office there will be a pop-up window to let you know that you can get it directly or in the Microsoft Store-Library of the device comes with it.

Activate Office - Microsoft Support

Did you confirm that you had picked it up at that time?

Also visit the https://account.microsoft.com/services to check if there are any products under the account. If so, confirm that the current product is the same as the version of Office pre-installed on your computer.

Click on the Windows icon and open Settings>Applications>Installed Apps, confirm whether it is Microsoft 365 en-us or Office 2021.

If the product is not available in the Microsoft Store and Services & Subscriptions, I suggest you check with your computer's aftermarket or Microsoft Support so that you can reactivate it. As this is a Microsoft community, forum members do not have the same access to verify user accounts as Microsoft support does, and to protect your privacy and security you are advised not to send out any information that is private to you.

I would like to tell you that as the pre-installed Laptop is the Brand owner's system, the system is pre-installed inside the Office are configured in advance, but does not exclude some of the computers, this part of the activation will be anomalous. You can contact the online chat, provide your purchase order, computer device ID and serial number, usually Microsoft support can help you verify the activation of the current device.

Contact Microsoft Support.

1. Visit this website: Contact - Microsoft Support
2. Type in your problems in the search box there. For instance, subscription/Tax invoices/refund, etc.
3. Now click Get help, and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser.

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Feel free to post back if you need further assistance. 

Thank you for your understanding and patience and I look forward to hearing from you.

Ryan - MSFT | Microsoft Community Support Specialist