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Anonymous
2024-10-28T07:43:14+00:00

Hi, I have a problem with account sign in on all office 365 apps. Tried running solutions from other searches, but still occurring. Does anyone have an idea on how to fix as I have no autosave now. Many thanks in advance. Request Id: 81e61ea3-10e7-4ab2-ac5**** Correlation Id: 11c4cc73-d5f5-4b77-b****Timestamp: 2024-10-28T07:38:49Z Message: AADSTS50058: A silent sign-in request was sent but no user is signed in.

Microsoft 365 and Office | Install, redeem, activate | For education | Other

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  1. Anonymous
    2024-10-28T11:37:23+00:00

    Hi Arliana 07，

    Thank you for reaching out. To help resolve your sign-in issue, could you please try the following steps and provide a bit more information?

    1. Sign In Online: Try signing in at portal.office.com to see if the issue also occurs online.
    2. Details of the Issue: Could you describe more specifically what happens when you attempt to sign in? If possible, please share any screenshots of error messages.
    3. Different Device: Try signing in on a different device, if available, to see if the issue persists with Office desktop apps.
    4. License Type: Ensure your license type is not "A1" by checking it here. Please let me know your license type, as certain licenses may affect features.

    With these details, I’ll be able to assist you further.

    Best regards,
    Sophia

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