Microsoft Error Reporting BAD INSTRUCTION

Question

Hello.

When I open my OneNote desktop app, it opens for a second, then shuts down unexpectedly.

A window pops up with the title "Microsoft Error Reporting.

Here is the whole message below:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_INSTRUCTION

ExceptionEnumString: 2

Exception Code: 0x00000001 (0x0000000000000000)

Date/Time: 2024-10-29 02:16:44 +0000

Application Name: Microsoft OneNote

Application Bundle ID: com.microsoft.onenote.mac

Application Signature: ONMC

Application Bitness: x64

Application Version: 16.81.0.24011420

Crashed Module Name: Microsoft OneNote

Crashed Module Version: 16.81.24011420

Crashed Module Offset: 0x0000000000007d34

Blame Module Name: Microsoft OneNote

Blame Module Version: 16.81.24011420

UnsymbolicatedChecksum: 307112008D02EEE705188496758CB4E2

Blame Module Offset: 0x0000000000007d34

StackHash: e1b555163f71c069_0x0000000022843542_arm

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016bfcdac0

Crashed thread: 9

The rest of the message is unbelievably long, but that is the first part.

Can you help?

Thanks!

Answer 1

Dear Cristina,

Good day to you!

Thank you for your reply. As you completed the troubleshooting such as Safe Mode your Mac and deleted OneNote App. After troubleshooting you are experiencing same issue. May I know after deleting your OneNote, have installed latest version of OneNote?

Based on your log as I have noticed you are using 16.81 which is old version. The latest version of office is 16.90. I recommend you to install Latest version of OneNote. For your convenience I have attached the link here: OneNote

After installing latest version, please let us know whether you are having same issue or not.

Thank you for your understanding and patience.

Sincerely,

Waqas Muhammad

Answer 2

Hi, thank you for your reply!

After rebooting in SafeMode, it did not fix the problem.

I completely deleted OneNote into Trash, and emptied Trash.

1. Yes, my Mac is updated. I reinstalled the latest MacOS Ventura 13.6.7 (22G720)
2. No, I am not having this issue with Word or Excel.

I am still having the issue with OneNote after downloading the latest version.

Answer 3

Dear Christina,

Good day! Thank you for posting to the Microsoft community. We will be happy to help you.

Based on your description, you are having issue with OneNote desktop app keep crashing on your Mac.

According to this error code due to “Crashed Module Name: Microsoft OneNote”, which means that the problem is caused by a OneNote software crash.

We will provide some suggestions below and hope that will help you:

1. According to the information you provided, you are not using the latest version of Office, please update your office to the latest version to check if the problem will occur.
2. Shut down your Mac > Press and hold the power button to turn on your Mac and load startup option, when you see the startup options, release the power button > Select your startup disk > Press and hold the Shift key then click “Continue in Safe Mode” > you will see login window, you might also see “Safe Boot” in the top right corner of the login window.
3. Please try to clear cache of OneNote on Mac: The local cache files for OneNote are stored in the “/Library/Containers/Microsoft OneNote

Meanwhile, to better understand your situation, could you also provide the information below?

1. Are you using updated version of Mac OS?
2. Are you having the same issue with other office applications.

Thank you in advance for your understanding. Your patience and cooperation are greatly appreciated.

Best Regards,

Sukie