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Cannot sign into authenticator app as admin!

Anonymous
2024-11-22T15:12:45+00:00

I am an admin trying to log into my account, however, I recently got a new phone and the authenticator app is still registered to my old device. Of course as an admin I need the authenticator app to sign in to everything. I am stuck in this authentication loop where the authenticator app needs an authentication code from itself. I can't log in to change the settings or contact support. What do I do??!!

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-11-22T15:30:23+00:00

    How do I talk to someone live on the phone? Every time I call Microsoft, I am chatting with a robot who swears it can fix my issue, however, it only send me a link to microsoft support chat that I am required to log into. I CANNOT SIGN INTO MY MICROSOFT ACCOUNT! I need to talk to someone urgently.

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