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Colleagues, good day.
I ask for help in solving the problem, the essence is as follows:
Migrated email accounts from Exchange 2010 to the 2016 version.
I have already solved many different problems, but I still cannot cope with one.
On the server 2010, some users had an archive connected, which was stored on the server in the archive database and displayed as a separate account in Outlook.
After migration to 2016, the archive was no longer displayed as an account and is now not visible at all. There is data in the archive base. I do not know what to do.
I ask for help and I am grateful in advance.
Can you see it with Outlook Web App?
Can see folder, but not messages.
Result of shell request
[PS] C:\Windows\system32>Get-MailboxStatistics -Database "Archive2016" | sort TotalItemSize -descending | ft DisplayName, TotalItemSize, ItemCount
Show me, that all user has 2 archive mailbox.
Личный архив - Шелестюк Евгений 51.19 GB (54,960,939,606 bytes) 200123
Архив на месте —Шелестюк Евгений 358.4 KB (367,017 bytes) 39
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May I ask how did you migrate the mailboxes(using ECP or EMS)?
From your description, this issue seems to happen on all migrated users.
And a new empty archive mailbox is created and linked to the primary mailbox.
I suppose Личный архив means personal archive in English, which is the original archive mailbox in Exchange 2010.
And Архив на месте means in-place archive which is the empty new archive mailbox in Exchange 2016.
Hello.
Using ECP.
Yes, "Личный архив" was created in Exchange 2010.
Hi,
I tested in my lab but was not able to reproduce this issue.
Please try the following steps to see if it works for you:
1.select an effected mailbox for test, disable in-place archive for it
2.run the following command to get the guid of the original archive mailbox:
Get-MailboxStatistics -Database "Archive2016" | sort TotalItemSize -descending | fl DisplayName, TotalItemSize, ItemCount,MailboxGuid
3.use this command to connect the correct original archive mailbox to the primary mailbox:
Enable-Mailbox -Identity "user name" -ArchiveGUID "MailboxGuid from the command above" -ArchiveDatabase "Archive2016" -Archive
4.log in OWA or Outlook to see if you can view the items in the original archive mailbox
Just checking in to see if above information was helpful.
Please let us know if you would like further assistance.