28,659 questions
Hi @Wenbin ,
This is a known problem after the Windows 10 Update 2004.
You can do the following process.
Disable "Enable Protected Mode at startup" via the Acrobat Edit > Preferences > Security (Enhanced).
Win10 2004 Internet Explorer Failed print PDF file
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 41%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
Wenbin
196
Reputation points
As the title.
OS: Win10 2004/IE11 / x64/ july updates/
This is a webpage with IE11+ Adobe reader DC software installed.
And Win10 1709---1909 ALL OK except 2004 version.
Clink the "Print" or ctrl+p with no response.
And download is no problem with the beside icon. Please see the
attachment file.
Windows for business | Windows Client for IT Pros | User experience | Other
Accepted answer
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T. Kujala 8,766 Reputation points2020-07-28T09:56:54.36+00:00 -
Wenbin 196 Reputation points
2020-07-29T02:48:55.217+00:00 Thanks . That is very helpful. And I fix this problem with your answer.
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Andy YOU 3,076 Reputation points2020-07-29T05:55:51.73+00:00 HI
Thanks for sharing your answer ,I am glad to hear that this issue can be solved. -
Ricardo Montenegro 1 Reputation point2020-08-06T11:11:35.393+00:00 Thank you.
Can you put information here when Microsoft fixes the problem?
Thanks -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 73%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZA%3C/text%3E%3C/svg%3E)
Z A Khan 6 Reputation points2020-10-14T08:20:17.583+00:00 Hi @T. Kujala ,
I have tried all the possible solutions/work arounds but all have negative impact on something else. As we all agreed that it was going all well before Windows 10 update version 2004.
Work Around #1: Save file on desktop. Yes this allow printing and on intranet, hyperlinks do work fine. It is an extra task for users as many files belong to different file and folders hierarchy and extra storage cost. Our users do not appreciate this workaround.
2: Disable Adobe Reader Add-on from IE. Yes this allow printing but on intranet, hyperlinks do not work.
3: Disable Adobe Protected Mode. Yes this allow printing but on intranet, hyperlinks do not work.
4: Install Acrobat Reader DC Pro and it solved both the issues. It allow prints from IE web browser and it opens the hyperlink of the intranet from within PDF files. In our company, we have opted this solution but yes it has a cost of License fees.
If you could suggest any solution without extra resource.
Thanks
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