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Error message with product key

Anonymous
2024-08-07T02:03:32+00:00

PLEASE HELP

I keep getting the following when i try to enter my product key

My product key is Q***Z

Please come back later to redeem your product key.

Error Code:

TokenStateDeactivated

Correlation Id:

e8f9ee98-1d82-4077-8273-f0faa32d4ec9

Timestamp:

2024-08-07T01:47:50.295Z

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-07T06:17:42+00:00

    Hello Taradale Pottery.  Welcome to the Microsoft Community.

    I understand that you are experiencing a TokenStateDeactivated error while trying to activate your Microsoft 365.May I ask where you purchased this key?In this case, you can try contacting online support to assist you in troubleshooting the status of this key:

    1. Go to the following Web site: Contact - Microsoft Support.
    2. Enter the keywords of your question in the search box, for example, "subscription/refund" and select Get Help.
    3. Select Contact Support (sign in to your personal Microsoft account).
    4. Under Products and services, select options related to your product, like Microsoft 365 and Office.
    5. Under Category, select Manage my subscription.
    6. Go to Confirm.

    Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

    *In order to protect your privacy, I have disposed of the private information in your thread Best RegardsEliac | Microsoft Community Support Specialist

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