Server 2019 SHOUTCast programme keeps crashing

Question

This is from the logs:

Log Name: Application
Source: Application Error
Date: 31/08/2021 06:21:16
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WIN-28V75SH4HFF
Description:
Faulting application name: sc_serv.exe, version: 733.10.5.2017, time stamp: 0x59da5fb6
Faulting module name: sc_serv.exe, version: 733.10.5.2017, time stamp: 0x59da5fb6
Exception code: 0xc0000005
Fault offset: 0x0021fbbd
Faulting process id: 0x268
Faulting application start time: 0x01d79dfdeae5fa1d
Faulting application path: C:\SHOUTcast2\sc_serv.exe
Faulting module path: C:\SHOUTcast2\sc_serv.exe
Report Id: b3d01284-efa5-483c-8807-d58158b8e4aa
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-08-31T05:21:16.069865200Z" />
<EventRecordID>5284</EventRecordID>
<Channel>Application</Channel>
<Computer>WIN-28V75SH4HFF</Computer>
<Security />
</System>
<EventData>
<Data>sc_serv.exe</Data>
<Data>733.10.5.2017</Data>
<Data>59da5fb6</Data>
<Data>sc_serv.exe</Data>
<Data>733.10.5.2017</Data>
<Data>59da5fb6</Data>
<Data>c0000005</Data>
<Data>0021fbbd</Data>
<Data>268</Data>
<Data>01d79dfdeae5fa1d</Data>
<Data>C:\SHOUTcast2\sc_serv.exe</Data>
<Data>C:\SHOUTcast2\sc_serv.exe</Data>
<Data>b3d01284-efa5-483c-8807-d58158b8e4aa</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Any suggestions please - I have set it to start on boot in event scheduler, and to restart if it stops, but it never restarts.

Thanks in advance..

Answer 1

The vendor / developer will be your best resource to debug their application.
https://help.shoutcast.com/hc/en-us/articles/115002852414-How-to-Run-the-server-as-a-service-on-Linux-Windows

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Answer 2

Hello @Paul Aldridge

I would suggest you below troubleshooting steps.

1. Please also check application logs from installation folder.
2. If you have any Antivirus then please whitelist this application and application folder path.
3. If you enable Windows firewall then please turn it off temporarily.
4. If the update version available for this application then please try to update it.

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Answer 3

Many thanks both of you..

The answers I get are it's a Windows problem; the same version of SHOUTCast is running on an old Server 2003 box without any issues.

I will enable logging to see what appears.

No antivirus other than MS Defender

I have an exception in the Firewall, but when it works it's fine - it just crashes from time to time.

I'm running the latest stable version

Any suggestions why I don't get notified when an answer is posted, even though I'm following

Thanks in advance

Answer 4

The answers I get are it's a Windows problem

Sounds 100% correct. Below from the vendor website. The burden is on the vendor as to whether they choose to certify for Server 2019

The Windows version of sc_serv is designed to run on fully updated and patched versions of Windows 2000, XP, Vista and Windows 7.

--please don't forget to upvote and Accept as answer if the reply is helpful--