Sharepoint Document Library not saving record

Question

I have a small business and purchased o365 for that business. I have technical question: I am using a Sharepoint Document Library and I have this ISSUE: My Process:1. I drag and drop a new file into the library using MS Edge browser interface to the sharepoint document library. I then fill out the meta data associated with that record. I then drag and drop another document into the library and the previous record disappears. Where can I find MS Support forums to research this issue or put a support ticket in for my business

Answer 1

Dear David Mercier2,

Good day! hope you are doing well.

After analyzing the detailed illustrations, you provided and conducting further investigations from our end, we have concluded that this issue requires more resources and expertise than our forum team currently possesses. Therefore, I recommend that you create a support ticket with Microsoft Support directly by following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn

If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support

Please accept my Apologies and I do feel regret for not resolving the problem and redirecting you to the related development team but the fix to your concern can be find out through the HAR logs and suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the HAR logs.

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator

Answer 2

1. Question: Could you please let me know what Document Library view you are using?
   1. ANSWER: the view is SHAREPOINT see attached image
2. Question: Could you please provide a screenshot related to the issue? You can upload the screenshot using this feature: 
   1. ANSWER: Image Attached
      ![](https://learn-attachment.microsoft.com/api/attachments/b151cd9b-6d54-43c8-a428-fd6d7aa83931?platform=QnA

Answer 3

Dear David Mercier2,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

We are sorry to hear that you’re having trouble with the SharePoint Document Library not saving record. I deeply understand the inconvenience caused and apologize for it.

We appreciate your understanding that sometimes the initial response may not resolve the problem immediately. However, we can work together to narrow down and resolve the situation. So, for further troubleshooting, could you please provide the information below:

1. Could you please let me know what Document Library view you are using?
2. Could you please provide a screenshot related to the issue? You can upload the screenshot using this feature: 
   

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator