The computer has rebooted from a bugcheck

Question

Hello,

I have a machine experiencing this issue:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80090ca79a1, 0xffffd0012cc0e650, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 072720-4250-01.
the only thing I can think of is that I have NIC with PoE and it is bridged with the other NIC so that the PoE one will also give network access to the PoE device attached.

the DUMP file is quite big so I used 7zip to compress it, the file can be downloaded from here: https://poltys-my.sharepoint.com/:u:/p/agruse/EcjmmAwSiOxBsQ-EXZff5zgBiSbGooyJzrwhU03hAWMigw?e=teg4pT

C:\Windows\Minidump files here: https://poltys-my.sharepoint.com/:u:/p/agruse/EfjwJJ-tTjROgms6WFHASd4BSd17QTccFbche24-KvuJ0w?e=cta1Ui

thank you,

Alan

Answer 1

Hi,

Please understand, the dump analysis is not supported from forum side, if the issue is urgent and cannot solved by the solutions we provide, it's recommended to open a business case with Microsoft for further help. They have a higher level and may have more resources to help you.

Regarding your “The computer has rebooted from a bugcheck” question, the 0x3b bugcheck is probably related to system service exception or a network issue.
I take a look at your dump file, and find an error message about SYSTEM_SERVICE_EXCEPTION. The problem may caused by a driver named dxgmms1.sys.

IMAGE_NAME: dxgmms1.sys

I’d suggest trying to disable or update this “dxgmms1.sys” driver and check if this symptom appears again.

The following links may be helpful:
Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION —— microsoft
https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x3b--system-service-exception

Please remember to mark the replies as answers if they help.