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Error code 0x2 bdf5f

Anonymous
2024-08-16T10:33:03+00:00

Hi,

Unfortunately I can’t sync my notebook in my iPad to my iPhone or any other device. I get this message which seems very confusing as I own the notebook so I don’t understand the permissions part. I tried to locate the notebook on OneDrive but it doesn’t show. What can I do?

Microsoft 365 and Office | OneNote | For education | iOS

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  1. Anonymous
    2024-08-16T12:26:54+00:00

    Hi Nb1224,

    Greetings. Thank you for posting the thread to our community.

    I understand your concern, it seems you cannot sync your notebooks to your other devices. For the situation you’ve encountered, I do understand the inconvenience caused and feel very sorry about it.

    To have a better understanding and identify the root cause of your issue, May I confirm the following information with you?

    1. May I confirm whether if you log in to the OneNote for the web: Sign in to OneNote, Could you find your notebooks or not?
    2. May I confirm whether the issue happens to all your notebook or a specific notebook?
    3. Since you mention:” I get this message which seems very confusing as I own the notebook so I don’t understand the permissions part.”. Could you please provide me a full screenshot of the error message you’ve encountered?

    Appreciate your understanding that sometimes the initial reply may not resolve the situation very soon. However, we can work together to narrow down and resolve the situation. Please kindly provide the requested information so that I can work further.

    Hope you having a nice day.

    Sincerely,

    Harry | Microsoft Community Moderator

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