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Microsoft 365 subscription not recognize

Anonymous
2024-11-03T17:26:48+00:00

Hi,

I received a deduction to my Visa card for a subscription of Microsoft 365 not belongs to me and I never buy this product

Microsoft 365 and Office | Subscription, account, billing | Other | Other

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  1. Anonymous
    2024-11-04T04:47:19+00:00

    Hello, رنيم مهدي

    Thanks for your post in Microsoft community.

    I realized that you have a problem with unexpected charge for Microsoft 365 subscription. I understand the inconvenience this has caused.

    When you see unexpected charges from Microsoft in a statement from your credit card, here are some possible causes: 

    • Someone you know, such as a family member, bought something with your card.
    • A previously declined charge was charged again.
    • Someone made an in-app purchase from an app, game, or office.

    For more information, see How to investigate a billing charge from Microsoft - Microsoft Support. 

    I am more than willing to help you. However, there are two privacy guidelines restrict this community support for now:

    • Privacy and Security. Financial and subscription issues often involve sensitive personal information that should not be shared publicly on forums.
    • Access account information. Community agents do not have direct access to users' subscription details or billing information. Therefore, we are unable to verify payments or make changes to your accounts. This information should be left to Chat support and be in an individual window.

    If you want toget a refund, I sincerely recommend contacting Microsoft Online Chat Support to help you check the information of this Microsoft 365 subscription, and avoid your personal information being revealed in this public forum.  

    I will guide you to the right place.

    1. Visit this website: Contact Us - Microsoft Support.
    2. Sign in with your personal Microsoft account.

    Note: It doesn't have to be an account associated with the subscription. Just log in with another available account. For example, you can sign in with the Microsoft account which you are using to post this thread. Then provide your credit card information to the Online Chat Support. 3. Enter your issue in the search box. For example, subscriptions/invoices/refunds. 4. Click Get Help, then click Contact Supp ort at the bottom of the page.

    [![Image](https://learn-attachment.microsoft.com/api/attachments/73aa09bc-330b-401e-983b-a17d1561f1e3?platform=QnA"5">

  2.  Under Products and services, select Microsoft 365 and Office.
    3. 

  3.  Under Category, select Manage my subscription.
    4. 

  4.  Click Confirm.    Image
    5. 

  5.  Select Chat with a support agent in a web browser.    Image
    6.

Please note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day.

Thank you for your understanding and cooperation. I hope your problem will be resolved successfully.

Best wishes,

Lucia Wu - MSFT | Microsoft Community Support Specialist

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