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Cannot activate code because email address no longer exists

Anonymous
2024-08-13T06:37:07+00:00

Hi, I bought a onetime purchase for home and student 2021 for mac. I got a new computer and need to reinstall. I have the activation code but the email address used to redeem it the first time does not exist anymore since I have a new email address.Please help! Thank you.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS

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  2. Anonymous
    2024-08-13T07:03:07+00:00

    You access the MS Account created/used in that install to de-activate the original install and install on the new (Uninstall the pre-installed O365 Family trial first) https://office.com/myaccount

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