Microsoft Forms stuck on Loading when synching with new workbook

Question

Hi,

I have a Microsoft Form with a synced Excel workbook. I am trying to use the option to "Disconnect and synch to a new workbook" but whenever I do, all it does is open a new blank tab in my browser labelled "Loading..." and then hangs, doing nothing. I have left it for over an hour with no change. Is it really supposed to take this long, or am I encountering some kind of bug?

Any help would be appreciated, thanks.

Answer 1

Hi,

This is happening to me as well. I am trying to use the option to "Disconnect and sync to a new workbook" but whenever I do, all it does is open a new blank tab in my browser labelled "Loading..." and then hangs, doing nothing.

Is there a solution or a workaround to this?

Thanks

Answer 2

Dear Daniel BD,

Good day! hope you are doing well.

Based on the information you have provided and our further review, we have concluded that this issue requires more resources and expertise than our forum team currently possesses. Therefore, we kindly recommend that you create a support ticket with Microsoft Support directly by following the steps outlined in this link: Get support - Microsoft 365 admin | Microsoft Learn

If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support

Please accept my sincere apologies for not being able to resolve the problem and for redirecting you to the related development team. I regret any inconvenience this may cause. The fix to your concern can be identified through the background logs, and I suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the necessary background logs.

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator

Answer 3

Hi Ralph, thank you for your reply.

1. I have tried using a different browser in incognito mode, same result.
2. Unfortunately, this is a work form and I am not in a position to use a different internet provider or device.
3. Similarly, I do not have any extensions, anti-virus, or proxy addresses that aren't mandated by my work.

Thank you.

Answer 4

Dear Daniel BD,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

We are sorry to hear that you’re having trouble with. I deeply understand the inconvenience caused and apologize for it.

We appreciate your understanding that sometimes the initial response may not resolve the problem immediately. However, we can work together to narrow down and resolve the situation. So, for further troubleshooting, could you please provide the information below:

1. Could you please let me know if the issue still persists when you use a different browser in private or incognito mode?
2. May I know if you have tried using a different internet provider or a different device?
3. May I know if you have tried disabling browser extensions, anti-virus software, or proxy addresses? Some browser extensions, anti-virus software, or proxy addresses might interfere with the process. Try disabling them temporarily.

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator