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I can not access MS Project. The following message has been going for a week. I have had success accessing Project one time over the week from the admin dashboard.
Admin dashboard indicates that there is an active Planner 1 trial license for the user I am attempting to sign in with. Uses utilizes .onmicrosoft.com email adress.
The following message occurs
We're not ready for you yet. We're still setting things up. Please try again later.7147cdb8-b2f0-4657-91e7-330e8f67b6c9Date and Time: 10/13/2024 11:41:26 AMPlanner Version: 16.0.18207.10100
Please help
Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Dear Jason Fenn,
Good day!
I understand that you have been experiencing issues accessing MS Project for the past week, despite having an active Planner 1 trial license associated with your .onmicrosoft.com email address.
To resolve this issue, please follow these steps:
Clear Browser Cache: Sometimes, cached data can cause issues with accessing online services. Clear your browser cache and cookies, then try accessing MS Project again.
How to Manage and Clear Your Cache and Cookies | Edge Learning Center (microsoft.com)
Check License Assignment: Ensure that the Planner 1 trial license is correctly assigned to your .onmicrosoft.com email address. You can do this by logging into the Microsoft 365 admin center and verifying the license assignment under "Users" > "Active Users."
Reassign License: If the license is correctly assigned but the issue persists, try reassigning the license. Remove the Planner 1 trial license from your account, wait for a few minutes, and then reassign it.
Contact Microsoft Support: If the above steps do not resolve the issue, most likely the service is stuck. In this case, please contact Microsoft Support for fixing the issue. Provide them with the error code and details of the issue to help them diagnose and resolve the problem.
Thank you for your continued support and partnership with us.
Best regards,
Gina | Microsoft Community Moderator