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Microsoft 365 Business Basic subscription - DISABLE

Anonymous
2024-09-30T12:59:17+00:00

Hi

My 365 Business Basic subscription is now disabled.

I am unable to log into my email, OneDrive, or verify my account through the authentication app because it gets stuck in an infinite loop.

As a result, I am unable to reactivate my subscription, make payments, or recover any data.

Additionally, I can't submit a support ticket since I'm unable to log into my account due to the issue described above.

Is anyone at Microsoft able to help me please!!!!!

Daniel Martinez

Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-09-30T15:36:25+00:00

    Hello Daniel Martínez Guerrero,

    Good day! Thanks for posting in the Microsoft Community. We are happy to assist you.

    If you are the admin only and can’t access your account due to an authentication issue, it is suggested to contact the Data Protection team, because we are from the community team and we are not authorized to reset any user/admin account. The Data Protection Team is the only support team to check and reset accounts. To find the contact number of the Data Protection team, please check Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support. They can also connect you with the Billing support team to sort out your subscription issue.

    Thank you so much for your precious time and co-operation.

    Sincerely,

    Simbarashe | Community Moderator.

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