Sync error code 0xE000002E bjief

Question

my entire team has gotten this error message in several shared notebooks: OneNote can't sync your notes right now. We'll keep trying. (Error code: 0xE000002E bjief) has anyone been able to fix this issue

Answer 1

Hi! thank you for the quick response. my answers are below:

To better help you investigate this issue, can you please share some details with me, such as:

• Are you using OneNote for Windows 10, OneNote 2016, or the OneNote web app? Please specify the version for both desktop and mobile, if applicable. i am using OneNote for Windows 10 desktop app and the web app
• Is your organization using Microsoft 365 for Business, Microsoft 365 for Enterprise, or another plan? I believe it is Microsoft 365 for Enterprise
• Were there any recent changes made to the notebooks or your Microsoft 365 environment, such as permissions changes, updates, or migrations? some employees have been migrated to a new cloud based system... some have not.
• Are all notebooks affected, or just specific ones? Are they large notebooks with many sections, pages, or embedded files? there are a handful of shared notebooks that are being affected.

Additional details that might helps, Have you tried any troubleshooting steps so far, such as restarting OneNote, clearing the cache, or re-authenticating with your Microsoft account.

I have tried so many troubleshooting steps and am waiting to hear from our helpdesk.

Answer 2

Hello, CM user.

Welcome to Microsoft Community.

We are sorry that you encountered a synchronization error when accessing your OneNote notebook. The code is "OneNote can't sync your notes right now. We'll keep trying. (Error code: 0xE000002E bjief)". This 0xE000002E error means that OneNote cannot refresh automatically. It may be temporary. OneNote is designed to run with OneDrive, so the cloud locations corresponding to different OneNote notebooks require specific troubleshooting.

To better help you investigate this issue, can you please share some details with me, such as:

• Are you using OneNote for Windows 10, OneNote 2016, or the OneNote web app? Please specify the version for both desktop and mobile, if applicable.
• Is your organization using Microsoft 365 for Business, Microsoft 365 for Enterprise, or another plan?
• Were there any recent changes made to the notebooks or your Microsoft 365 environment, such as permissions changes, updates, or migrations?
• Are all notebooks affected, or just specific ones? Are they large notebooks with many sections, pages, or embedded files?

Additional details that might helps, Have you tried any troubleshooting steps so far, such as restarting OneNote, clearing the cache, or re-authenticating with your Microsoft account?

Once you provide this information, We 'll be able to offer more targeted assistance.

Best Regards,

Hannah.Z- MSFT |Microsoft Community Support Specialist