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Hello all,
I signed up for a free trial on MobiSystems OfficeSuite. I contacted them for a cancellation because it was the only account that had the subscription. They said I had to contact Microsoft directly to cancel. However, the subscription isn't on there and I can't find any contact info for Microsoft (I'm in Canada).
I really need it cancelled and for it to be refunded. Any help is appreciated!
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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I am not sure what to suggest next. Did you read the instructions at https://support.officesuite.com/hc/en-us/articles/16588654795293-Microsoft-Store?
I checked on my Microsoft store app too. The subscription isn't on there so unfortunately, I can't cancel it that way. My MobiSystems account is the only account with that subscription on it. Yet, I can't cancel through them.
I've also been trying to find the contact info for Microsoft's Canadian customer service, but no luck.
It's definitely a weird situation.
Did you get OfficeSuite via the Microsoft Store? In that case, look for a way to cancel the product in the Microsoft Store app.