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Unknown charge from Microsoft

Anonymous
2024-09-11T22:42:52+00:00

I have an unknown charge from Microsoft for £89.99 on Sep 11th 2024; this is not my order and I require a full refund. Please advise how to reimburse this amount to my account

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-09-12T09:54:28+00:00

    Hi Kat Ashton,

    Thanks for visiting Microsoft Community.

    I understand that you are currently facing an issue with debit card charges related to Microsoft. Since this involves personal information and is restricted by the community's policies, it is not appropriate to continue troubleshooting this issue on the forum. Please contact our online support customer service, where a dedicated team will handle such matters. Please follow the steps below:

    You can click on the link above:   Contact - Microsoft Support  

    On this screen, enter your request as shown:

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    Select the product 

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    After that the screen will appear as shown in the picture and you can choose chat with a support agent in your web browser

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    I hope that your issue is promptly and satisfactorily resolved through this method. Should you have any further questions or need additional assistance, please feel free to get back to me at any time.

    Best Regards,

    Jonathan Z - MSFT | Microsoft Community Support Specialist

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