Windows Server shutdown suddenly

Question

We encountered unexpected Windows server shutdown.

As I checked the event log, the following message was recorded before shutdown.

'The process C:\Windows\System32\RuntimeBroker.exe has initiated the power off computer Sever-TS-01 on behalf of user Server-TS-01\<name of a user>'

Reboot for Windows Update installations is scheduled out of the time.
The user said they just used a shared folder to open and save the file around the time.

Do you know possible causes of this issue and how to prevent this from happening again?

Answer 1

The most likely reason is windows update.
https://social.technet.microsoft.com/Forums/en-US/bb180cc6-97d2-4d6a-9140-9ddd7d427ef8/the-process-cwindowssystem32runtimebrokerexe-has-initiated-the-restart-of-computer

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Hello,

Thank you for your question.

Your server might be Pending reboot after update and It was not rebooted during the time frame hence It got rebooted by Windows update Task scheduler UpdateOrchestrator

The most effective way to disable automatic restarts, is to rename the reboot file. Keep in mind that Microsoft may release a patch that breaks this trick:

Open Windows Explorer.
Type or copy-paste the following path and hit Enter:
%windir%\System32\Tasks\Microsoft\Windows\UpdateOrchestrator
windows update disable restart rename reboot
Right-click Reboot_AC -> select Rename -> rename to Reboot_AC.old.
Right-click Reboot_Battery -> select Rename -> rename to Reboot_Battery.old.
Right-click inside the folder, select “New,” and click on “Folder”.
Name the New Folder “Reboot“.
windows update disable restart rename reboot.old
Restart your computer.

If the reply was helpful, please don’t forget to upvote or accept as answer.

Answer 3

Thank you for the comments.

Those comment suggest that Windows update should have been the reason.
However, this time it was the server's shutdown, not reboot, and it required manual power on.

Is shutdown also expected after Windows Update?
I have only experienced rebooting.

FYI, This Window's Server is VM. I am not sure if it is related actually.

Answer 4

See if each of these scripts (V2, DM, and Get_Powercfg_info.bat) can run on the server and if successful post share links into this thread using one drive, drop box, or google drive

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
https://www.tenforums.com/bsod-crashes-debugging/162488-batch-files-use-bsod-debugging-post2040896.html#post2040896

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