Problems connecting to a Cloud PC

Question

Can someone help me with this problem please?

The issue is probably caused by an expired license - it doesn't indicate that it's a license problem, the error is that the PC can't be started or can't connect to the gateway - there is another license available, but it looks like it prefers the expired one.

Is there a way to assign the active license to the Cloud PC user? Is the Cloud PC still available, it expired 2 weeks ago, and it still shows up when I login but will assigning an active license resuscitate the Cloud PC?

I've opened a ticket with MS support last week but no response yet.

Answer 1

Dear n1br1_71,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

Before moving forward, kindly share the support ticket number in a private message so that we can review the service request with the front-line support team.

Please note that my initial response may not resolve your current situation immediately. However, with your help and more detailed information, we can work together to find a particular direction of your current situation.

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I will look forward to your next update on this in a private message. I will provide you further guidance accordingly.

Sincerely

Feroz Mahmud | Microsoft Community Moderator