suspicious transaction

Question

Hi Dear

Please I need support yesterday on Date 03/11/24 04:04:10 am I received SMS with authorization No. 584625 merchant is: MICROSOFT*STORE MSBILL.INFO IRL merchant ID is :0*******4 please can you explain this transaction? I did not perform any transaction with my card.

I need to know that this transaction is related to what?

Regards

Answer 1

Dear dispute1,

The community is not authorized to investigate billing and payment issues, this can only be resolved by contacting the billing department. I can see that Aiden.C - MSFT has provided you with detailed steps to contact the Microsoft billing department, but we have not yet received any feedback from you.

Have you contacted them through the steps provided by Aiden.C - MSFT and has the suspicious transaction been investigated?

This community is built on interaction with users, so we very much look forward to receiving any feedback you may have.

Have a good day!

Best regards,

Ian - MSFT | Microsoft Community Support Specialist

Answer 2

Hi, dispute1

Maybe I didn't make my steps clear, you can try again:

Contact Microsoft Support.

Visit this website: Contact - Microsoft Support

Type contact in the search box there. 

Now click Get help, and Select Contact Support below.

Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products

On the Category tab, choose Manage My Subscription or other alternatives.

Go to Confirm.

You can now choose the option of Chat with a support agent on your web browser. 

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

I hope this step-by-step will allow you to make a successful connection.

Best regards,

Aiden.C - MSFT |Microsoft Community Support Specialist

Answer 3

This was not helpful I couldn’t reached customer support with your steps that you write it

Answer 4

Hi, dispute1

Thank you for using Microsoft products and posting them to the community.

First, you can contact Microsoft Online Support and have them investigate the source of this charge:

Contact Microsoft Support.

1. Visit this website: Contact - Microsoft Support
2. Type contact in the search box there.
3. Now click Get help, and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser.

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

If, Microsoft Online Support is also unable to identify the source, you are advised to contact your bank immediately or seek the help of the police, it is likely that your credit card has been compromised.

Best regards,

Aiden.C - MSFT |Microsoft Community Support Specialist