office 365 event viewer errors

Question

One user has issues with Outlook 365 locking up when searching for e-mail. the size of the email box is 18.04 GB‎/‎49.5 GB‎ and it's caching 3 years worth on the pc.

Failed to parse element: VersionOverrides

Id=bc13b9d0-5ba2-446a-956b-c583bdc94d5e, DisplayName=Suggested Meetings, Provider=Microsoft, StoreType=Unknown, StoreId=(null)

P1: Apps for Office

P2: 16.0.17928.20114

P3: 0x8004323E

P4: New Document

The program SearchApp.exe version 10.0.19041.4717 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 38bc

 Start Time: 01db02b0369b18a7

 Termination Time: 4294967295

 Application Path: C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe

 Report Id: c8e12ff7-e390-4c7c-bf53-89eeb832b9d5

 Faulting package full name: Microsoft.Windows.Search_1.14.15.19041_neutral_neutral_cw5n1h2txyewy

 Faulting package-relative application ID: ShellFeedsUI

 Hang type: Quiesce

Answer 1

Hello rick sroka,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

Sincere apologies for any inconvenience this issue might be causing you. As community moderators, we don't have access to Boomerang. Based on the information you provided, I have consulted with my team members about your situation, and I would like to share some more specific directions with you. 

Your current scenario must be diagnosed by the Microsoft Technical Support Team. Microsoft's back-end support team should check the advanced logs. A front-line technical support engineer can also have a specific support team investigate some specific situations further. 

Due to the limited permissions and access resources of our forum moderators, we are unable to collect certain types of log information in public forums for this reason and for the privacy of our users' data. After diagnosing the situation, our technical support team can provide possible information from their point of view. 

For the standard procedure information provided above, in your organization, Office 365 Global Admins may need to contact the Office 365 support team on the backend through an open service request so that they can diagnose this particular scenario with some more technical resources,  

For this standard procedure, the following is the official documentation that Global Admins refer to: Get support - Microsoft 365 admin | Microsoft Learn(Online option).

You can also call MS support via - Global Customer Service phone numbers - Microsoft Support

Note: If you are an end-user person, you may need to contact the Office 365 Global Administrator in your business organization to contact a Technical Support Engineer for further processing.

Important: If any of your organization's Office 365 Business/Business/Education subscriptions are from a federated partner or reseller and the global admin can't open a service request on their end, they may need to contact the reseller's support provider so they can help the global admin open the service request on their end. After that, the Office 365 support team will participate in the service request that was created. 

Thank you very much for your valuable time and your cooperation.

Sincerely,

Nafis Iqbal Shuvo